DYNAMICS CRM

Microsoft Dynamics CRM

Microsoft Dynamics CRM is our customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. With tools to enhance the company’s sales, marketing, and customer service processes- along with native Microsoft office outlook integration, Microsoft Dynamics CRM delivers a fast, flexible and affordable solution.

Microsoft Dynamics CRM solution

Running a successful business is no simple task. When marketing campaigns, data analysis, meetings, customer care, and more all happen simultaneously, you need a powerful CRM solution to bring all these functions togethe

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Sales

Sales must adapt to the new customer journey. Sales teams need tools that are familiar, intuitive, and easy to adopt to help them be more effective. Discover resources that can help you sell more and drive results. Learn now how Microsoft Dynamics CRM can help you to drive more sales:

Actionable insights

Focus and act on the right priorities

  • Increase sales velocity by identifying prospects most likely to buy based on predictive intelligence
  • Know where to focus with insights that reveal relationship health and risk
  • Spot buying signals, identify competitive threats, and keep a pulse on the market with social media
  • Engage your customers in more personalized, effective ways through customer intelligence
Sales productivity

Spend more time selling and less time on administration

  • Work anytime, anywhere with familiar, intuitive productivity tools, such as mobile apps that provide contextual news, social data, and task flows
  • Know what steps to take next to close deals faster by using process automation and a guided sales process
  • Recruit, onboard, and strengthen your partner channel through deeper enablement and activation
Sales performance

Create a culture that nurtures success

  • Get answers fast using dashboards, contextual charts, and Power BI Q&A for natural language queries
  • Hit your numbers by setting goals, monitoring results, and providing feedback and coaching in real time
  • Ease onboarding and align sales behavior through sales management software and interactive help and documentation
  • Energize everyone on your sales team with fun and exciting competitions through gamification

Service

Provide responsive, relevant, effective service—anywhere, any time, on any device. Inspire loyalty, empower agents, and drive service resolution. With our service capabilities, you can:

Omni-channel engagement

Connect with customers anytime, anywhere

  • Use a unified platform for consistency and visibility across channels
  • Get deeper insights with a 360-degree customer view
  • Personalize interactions based on past interactions and behavior
Unified knowledge

Give agents and customers answers on the spot

  • Deliver the right answers at the right time across channels
  • Capture content from social media, service interactions, and experts
  • Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs
Digital intelligence

Be proactive with built-in digital intelligence

  • View real-time key service metrics through fully customizable dashboards
  • Automatically detect sentiment and intent on social posts using built-in intelligence
  • Resolve issues faster by using machine learning to reference relevant articles and cases
  • Get quick insights to help identify trending issues

Marketing

Microsoft Dynamics Marketing helps you engage your customers as you bring your marketing vision to life. With our marketing capabilities, you can:

Campaign orchestration

Connect sales and marketing

  • Deliver consistent messaging between sales and marketing
  • Increase retention rates, reduce sales cycles, and increase close rates
  • Drive revenue and marketing ROI with campaign management tools
Web experience foundation

Create better customer experiences on a secure and scalable digital foundation

  • Manage content using dynamic marketing software on a platform that scales globally
  • Create and deliver digital experiences faster
  • Lower management and resources costs by using a single provider
  • Rely on a platform that’s compliant with government, industry, and corporate standards
Social

Marketing teams use social insights to make their campaigns sing. Customer care teams use sentiment analysis to understand customers and to make interactions more meaningful. With our social capabilities, you can:

  • Turn sentiment into opportunity with Microsoft Social Engagement. Monitor brand presence and track strategic initiatives across marketing, sales, and customer service.
  • Make every conversation more relevant with social insights that help you get to know the person behind the contact data.
  • Engage with your customers on any channel, and provide service on their terms. Care everywhere to create customers for life.
 

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Microsoft Dynamics CRM is customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

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  • Microsoft Dynamics CRM Online 2016 Update 1 New Features- Power BI

    This training will cover the Power BI side with an overview and demonstration of capabilities. This training will also cover the CRM side and new features of Power BI in CRM. Topics include in the course include: Power BI introduction and overview Demonstration Requirements New Features Provisioning User Dashboard Components Architecture Troubleshooting & Known issues Tools and Resources 

  • Microsoft Dynamics CRM Online 2016 Update 1 New Features- CRM App for Outlook

    This training will cover the new features in Microsoft Dynamics CRM Online 2016 Update 1 / CRM 2016 Service Pack 1 for the CRM App for Outlook. This training will cover the following: Requirements New Features Demo Configuration/Deployment Components Architecture Troubleshooting Known Issues Additional Documentation